applicable to persons who purchase any product or services from Traveoport
through any Sales Channel of Traveoport (like website, mobile site, and offline
applies to persons who visit the Traveoport offices or Sales Channels.
When you visit Traveoport website, we may collect
information regarding the domain and host from which you access the internet,
the internet protocol address of the computer or internet service provider you
are using, and anonymous statistical data. The website and mobile site uses
cookie and tracking technology depending on the features offered. Personal
Information will not be collected via cookies and other tracking technology;
however, if you previously provided personally identifiable information,
cookies may be tied to such information.
When browsing our Website, you are not required to provide
any Personal Information unless and until you choose to make a purchase or sign
up for one of our e-mail newsletters or other services as described below.
Making a Purchase
In order to purchase travel and/or related services through
our Website, you must provide us with certain Personal Information such as your
name, credit card number and expiration date, credit card billing address,
telephone number, e - mail address and the name or names of the person(s)
traveling (if not you). We may also ask you for other Personal Information,
such as your frequent traveler numbers. We require this information to process,
fulfill and confirm your reservations and transactions and keep you informed of
each transaction's status. If you are making a reservation for one or more
travelers other than yourself, you must confirm and represent that each of
these other travelers have agreed, in advance, that you may disclose their
Personal Information to us.
If you choose to become a registered member of Website, you
must provide your name, address, telephone number, e-mail address, a unique
login name, password, and password validation, and a password hint to help you
remember your password. This information is collected on the registration form
for several reasons including but not limited to:
Traveoport values opinions and comments from members, so we
frequently conduct surveys, both online and offline. Participation in these surveys
is entirely optional. Typically, the information is aggregated, and used to
make improvements to website, mobile site and mobile app and its services and
to develop appealing content, features and promotions for members. Survey
participants are anonymous unless otherwise stated in the survey.
Promotions & Sweepstakes:
Traveoport frequently sponsors promotions and sweepstakes to
give members the opportunity to win great travel and travel - related prizes.
Information collected by us for such activities may include contact information
and survey questions. We use contact information to notify contest winners and
survey information to develop promotions and product improvements. As a member
you will also occasionally receive updates from us about fare sales in your
area, special offers, new Traveoport services, and other noteworthy items (like
savings and benefits on airfares, hotel reservations, holiday packages, car
rentals and other travel services). In addition, you may look forward to
receiving monthly newsletters and exclusive promotions offering special deals.
However, you may choose at any time to no longer receive these types of e-mail
Automatic Logging of Session Data:
We automatically log generic information about your devices
connection to the Internet, which we call "session data", that is
anonymous and not linked to any Personal Information. Session data consists of
things such as IP address, operating system and type of browser software being
used and the activities conducted by the user while on the device. An IP
address is a number that lets devices attached to the internet, such as our web
servers, know where to send data back to the user, such as the pages of the
website the user wishes to view. We collect session data because it helps us
analyze such things as what items visitors are likely to click on most, the way
visitors are clicking through the website/ mobile site/ mobile app, how many
visitors are surfing to various pages on the website/ mobile site/ mobile app,
how long visitors are staying and how often they are visiting. It also helps us
diagnose problems with our servers and lets us better administer our systems.
Although such information does not identify any visitor personally, it is
possible to determine from an IP address a visitor's Internet Service Provider
(ISP), and the approximate geographic location of his or her point of
Cookies are small pieces of information that are stored by
your browser on your device's hard drive. Cookies are only read by the server
that placed them, and are unable to do such things as run programs on your
computer, plant viruses or harvest your Personal Information. The use of
cookies is very common on the Internet.
reputable online companies. No personally identifiable information (PII) about
you (e.g., name, address, etc.) is gathered or stored in the cookies placed by
a website or mobile site and, as a result, none can be passed on to any third
parties. Cookies allow us to serve you better and more efficiently, and to
personalize your experience at our website and mobile site. Traveoport uses
cookies to personalize your experience on the website and mobile site, and with
respect to advertisements.
As to the personalization of experience, these types of
cookies allow you to log in without having to type your log - in name each time
(only your password is needed); we may also use such cookies to display an
advertisement to you while you are on the Website or mobile site or to send you
a ‘best day to buy email (or similar emails - assuming you have not opted out
of receiving such emails) focusing on destinations in which we think you might
be interested. None of this information is passed to any third party, and is
used solely by us to provide you with a better user experience on the Website
and mobile site.
A cookie may also be placed by our advertising server. Such
cookies are used only for purposes of tracking the effectiveness of advertising
served by us on our website and mobile site and no PII is gathered from you by
the use of these cookies, nor is this information shared with any third
parties. Similarly, a cookie may be placed by our third - party advertising
companies or advertisement providers or servers. These companies may use
aggregated statistics about your visits to our websites or mobile sites in
order to provide advertisements about travel - related goods and services that
you may be interested in or any goods and services of potential interest to
you. The information they collect does not include your PII.
The third - party advertising companies or advertisement
providers may also employ technology that is used to measure the effectiveness
of ads. Any such information is anonymous. They may use this anonymous
information about your visits to our websites in order to provide
advertisements about goods and services of potential interest to you. No PII is
collected during this process. The information is anonymous, and does not link
online actions to an identifiable person.
Most Web browsers automatically accept cookies. Of course,
by changing the options on your web browser or using certain software programs,
you can control how and whether cookies will be accepted by your browser.
Traveoport supports your right to block any unwanted Internet activity,
especially that of unscrupulous websites.
However, blocking Traveoport cookies may disable certain
features on the website and mobile site, and may make it impossible to purchase
or use certain services available on the website and mobile site. Please note
that it is possible to block cookie activity from certain websites while
permitting cookies from websites you trust.
From time to time we may add or enhance services available
on the Website. To the extent these services are provided, and used by you, we
will use the information you provide to facilitate the service requested. For
example, if you email us with a question, we will use your email address, name,
nature of the question, etc. to respond to your question. We may also store
such information to assist us in making the Website the better and easier to
With whom your Personal Information is shared?
When you reserve or purchase travel services through us, we
must provide certain of your Personal Information to the airline, hotel, car -
rental agency, travel agency or other involved third party to enable the
successful fulfillment of your travel arrangements.
However, we do not sell or rent individual customer names or
other Personal Information to third parties except sharing of such information
with our alliance partners or vendors who are engaged by us for providing
various promotional and other benefits to our customers from time to time basis
their booking history with us.
We may also share certain filtered Personal Information to
our business partners who may contact the customers to offer certain products
or services (which may include free or paid products / services) which will
enable the customer to have better travel experience or to avail certain
benefits specially made for Traveoport Customers.
Examples of such partners are entities offering co-branded
credit cards, travel insurance, insurance cover against loss of wallet, banking
cards or similar sensitive information etc.
We use non - personally identifiable information in
aggregate form to build higher quality, more useful online services by
performing statistical analysis of the collective characteristics and behaviour
of our customers and visitors, and by measuring demographics and interests
regarding specific areas of the website, mobile site and mobile app. We may
provide anonymous statistical information based on this data to suppliers,
advertisers, affiliates and other current and potential Business partners. We
may also use such aggregate data to inform these third parties as to the number
of people who have seen and clicked on links to their websites.
will hire a third party to act on our behalf for projects such as market
- research surveys and contest - entry processing and will provide information
to these third parties specifically for use in connection with these projects.
The information (including aggregate cookie and tracking information) we
provide to such third parties, alliance partners, or vendors are protected by
confidentiality agreements and such information is to be used solely for
completing the specific project, and in compliance with the applicable
How you can opt-out of receiving our promotional e-mails?
At any time, you may unsubscribe from our newsletters or
promotional services through the link on the email or website. You will receive
e-mail updates from us about fare sales in your area, special offers, new
Traveoport services, and other noteworthy items. We hope you will find these
updates interesting and informative. If you wish not to receive them, please
click on the "unsubscribe" link or follow the instructions in each e
- mail message or send us an email [email protected]. Traveoport reserves the right to limit membership to those who will
accept e - mails.
What safeguards we have in place to protect your Personal
All payments on the website, mobile site and mobile app are
secured. This means all Personal Information you provide is transmitted using
SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets
your browser automatically encrypt, or scramble, data before you send it to us.
What Android and iOS Permissions required while using our
When Traveoport app is installed on your phone, a list of
permissions appears. Since there is no option to customize those permissions,
below is a description of the permissions that Traveoport requires and the data
that Traveoport shall access and use.
Device & App history: We need your device permission to
get information about your device, like OS (operating system) name, OS version,
mobile network, hardware model, unique device identifier, preferred language,
etc. Basis these inputs, we intend to optimize your travel booking experience,
use OS specific capabilities to drive great in-funnel experiences using
components of device’s OS, etc.
Identity: This permission enables us to know about details
of your account(s) on your mobile device. We use this info to auto-fill your
email ID’s and provide a typing free in-funnel experience. It helps us map
email ID’s to a particular user to give you the benefit of exclusive travel
offers, wallet cash-backs, etc. It also allows facilitating your Facebook and
Location: This permission enables us to give you the benefit
of location specific deals and provide you a personalized in-funnel experience.
When you launch Traveoport app to make a travel booking, we auto-detect your
location so that your nearest airport or city is auto-filled. We also require
this permission to recommend you nearest hotels in case you are running late
and want to make a quick last minute booking for the nearest hotel. Your
options are personalized basis your locations. For international travel, this
enables us to determine your time zone and provide information accordingly.
SMS: If you allow us to access your SMS, we read your SMS to
auto-fill or prepopulate ‘OTP’ while making a transaction and to validate your
mobile number. This provides you a seamless purchase experience while making a
booking and you don’t need to move out of the app to read the SMS and then
enter it in the app.
Phone: The app requires access to make phone calls so that
you can make phone calls to hotels, airlines and our customer contact centers
directly through the app.
Contacts: If you allow us to access your contacts, it
enables us to provide a lot of social features to you such as sharing your
hotel/ flight/ holidays with your friends, inviting your friends to try our
app, send across referral links to your friends, etc. We will also use this
information to make recommendations for hotels where your friends have stayed.
This information will be stored on our servers and synced from your phone.
Photo/ Media/ Files: The libraries in the app use these
permissions to allow map data to be saved to your phone's external storage,
like SD cards. By saving map data locally, your phone doesn't need to re-download
the same map data every time you use the app. This provides you a seamless Map
based Hotel selection experience, even on low bandwidth network.
Wi-Fi connection information: When you allow us the
permission to detect your Wi-Fi connection, we optimize your experience such as
more detailing on maps, better image loading, more hotel/ flights/ package
options to choose from, etc.
Device ID & Call information: This permission is used to
detect your Android ID through which we can uniquely identify users. It also
lets us know your contact details using which we pre-populate specific fields
to ensure a seamless booking experience.
Calendar: This permission enables us to put your travel plan
on your calendar.
Notifications: If you opt in for notifications, it enables
us to send across exclusive deals, promotional offers, travel related updates,
etc. on your device. If you do not opt for this, updates for your travel like
PNR status, booking confirmation, refund (in case of cancellation), etc. will
be sent through SMS.
Contacts: If you opt in for contacts permission, it enables
us to provide a lot of social features to you such as sharing your hotel/
flight/ holidays with your friends, inviting your friends to try our app, send
across referral links to your friends, etc. We will also use this information
to make recommendations for hotels where your friends have stayed. This
information will be stored on our servers and synced from your phone.
Location: This permission enables us to give you the benefit
of location specific deals and provide you a personalized in-funnel experience.
When you launch our app to make a travel booking, we auto-detect your location
so that your nearest Airport or City is auto-filled. We require this permission
to recommend your nearest hotels in case you are running late and want to make
a quick last minute booking for the nearest hotel. Your options are
personalized basis your locations. For international travel, this enables us to
determine your time zone and provide information accordingly.
What other information should I know about my privacy?
Website, mobile site and mobile app contain links to other
websites. Please note that when you click on one of these links, you are
entering another website for which Traveoport
has no responsibility. We encourage you to read the privacy statements
of all such sites as their policies may be materially different from this
secrecy of your passwords, and your membership account information. Please be
very careful, responsible, and alert with this information, especially whenever
In addition to the circumstances described above,
Traveoport may disclose the member
information if required to do so by law, court order, as requested by other
government or law enforcement authority, or in the good faith belief that
disclosure is otherwise necessary or advisable including, without limitation,
to protect the rights or properties of Traveoport or any or all of its affiliates, associates,
employees, directors or officers or when we have reason to believe that
disclosing the information is necessary to identify, contact or bring legal
action against someone who may be causing interference with our rights or
properties, whether intentionally or otherwise, or when anyone else could be
harmed by such activities. In addition, if Traveoport or substantially all of
its assets are acquired, our customer information will most likely also be
transferred in connection with such acquisition.
make periodic changes to the policy in connection with that review. Therefore,
you may wish to bookmark this page and/or periodically review this page to make
sure you have the latest version.
Thank you for using the Website!
Traveoport respects your privacy and recognizes the need to
protect the personally identifiable information (any information by which you
can be identified, such as name, address, and telephone number) you share with
us. We would like to assure you that we follow appropriate standards when it
comes to protecting your privacy on our websites.
In general, you can visit Traveoport website without telling
us who you are or revealing any personal information about yourself. We track
the Internet address of the domains from which people visit us and analyze this
data for trends and statistics, but the individual user remains anonymous.
Some of our web pages use "cookies" so that we can
better serve you with customized information when you return to our site.
Cookies are identifiers which web sites send to the browser on your computer to
facilitate your next visit to our site. You can set your browser to notify you
when you are sent a cookie, giving you the option to decide whether or not to
accept it. The information we collect and analyze is used to improve our
service to you.
With specific reference to third party NPII advertising, we
use third-party service providers to serve ads on our behalf across the
Internet and sometimes on this site. They may collect anonymous information
about your visits to our website, and your interaction with our products and
services. They may also use information about your visits to this and other
websites to target advertisements for goods and services. This anonymous
information is collected through the use of a 'pixel tag', which is industry
standard technology used by most major websites. No personally identifiable
information is collected or used in this process. Such third parties do not
know your name, phone number, address, email address, or any personally
identifying information. If you would like more information about this practice
and to know your choices about not having this anonymous information used by
our third party service provider, please click here.
With specific reference to booking/e-commerce transactions,
Traveoport collects the following personal sensitive information from you while
transacting through Traveoport :
Customer name, address, phone number, traveller's name and
age are shared with applicable service providers like the airlines, hotels,
etc., for the purpose of reservation and booking the services for the
Information like Credit Card Details and Net Banking Details
are usually collected directly by the payment gateways and banks and not by
Traveoport, but if ever stored or retained by us, remain internal and is never
shared, except that they may be shared with third party private/government
security agencies to screen for fraudulent activities. These details are also
shared with certain third parties only for the purpose of processing 'Cash Back
& Discounts' and Charge Backs, if applicable.
Information like Mobile no, e-mail address and postal
address may be used for promotional purposes, unless the customer/user
"opts-out" of such use. If you choose not to share this information,
you can still visit the Traveoport website, but you may be unable to access
certain options, offers and services.
Traveoport takes appropriate steps to protect the
information you share with us. We have implemented technology and security
features and strict policy guidelines to safeguard the privacy of your
personally identifiable information from unauthorized access and improper use
or disclosure. Traveoport will continue to enhance its security procedures
as new technology becomes available, and ensures that its security procedures
are compliant with current applicable regulations.
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